CANCELLATION POLICY
*Email notice is required for reservation changes (no
phone calls) -Deposits are non-refundable-60 days or more prior to arrival date: payment can be refunded less a $250.00 service fee per person.
-30 to 60 days
prior to arrival date: a gift certificate will be issued for a future Tuscan Gathering for the full amount of your payment.-Less than 30 days prior to arrival date: no
refunds
CHANGE POLICY
*Email notice is required for reservation changes (no
phone calls): If you do not cancel but only want to change
your date and notify Tuscan Gathering immediately: -60 days prior to arrival date: no charge if space is available. -30–60 days prior to arrival date: $25 USD service
fee per room if space is available.-Less
than 30 days prior to arrival date: $100 USD service fee per room if space is available.-No refunds for late arrival.
ADDITIONAL POLICIES
Check-in
time: 4:00 pm Check-out time:
9:00 am All guestrooms are non-smoking. Pets are not permitted. Tuscan
Gathering at Il Rifugio is NOT handicapped-accessible and is NOT suitable for those who cannot comfortably climb stairs. We do have capacity for personal laundry.
Complaints
All efforts are made to ensure that the property is in perfect condition and fully functional prior to the client's
arrival. Should any of the domestic systems or appliances malfunction during the stay, repairs will be made as soon as possible.
We cannot be held responsible for events beyond our control such as breakdowns, leaks, power cuts, water shortages, floods,
storm damage, strikes or force majeure.
Liabilities
We cannot
accept liability for fortuitous events such as acts of God or war, riots or civil strife, terrorist activity, industrial disputes,
labor strikes, natural disasters, fire, adverse weather conditions, or consequences of any person during the course of the
stay.
Miscellaneous
These conditions must be accepted by all members of
the Tuscan Gathering participants. We can not reduce or waive these terms in the event of circumstances beyond control such
as illness, injury or death, flight cancellations, war, civil uprisings, terrorist attacks, labor strikes, earthquakes, floods,
storm damage or force majeure. If, for reasons beyond our control, we are forced to cancel the booking, we will do our best
to find a suitable alternative rental property or rental period, or give you a total refund of all money paid to date.
A Note to our Guests
Please understand that many of the conveniences, which
we accept as normal in some other countries, are not always as readily available in rural Italy. You should understand that
the electrical systems in Italy function on a 220-voltage current. We have done everything possible to make available any
necessary electrical adapters that may be needed. The water at Il Rifugio
is pumped from our wells, which is controlled electrically. The heating of hot water and the house is done with a natural
gas boiler but is started and controlled electrically. You may experience a power or telephone outage during a storm or other
related interference, which is fairly normal. Please understand that these occurrences are totally out of our control and
that we cannot make refunds due to happenings such as these during your stay. Generally the outages are for short periods
of time and will not result in any major inconvenience.
